Jon’s posterous

Jon’s posterous

Jon Hickman  //  I'm Jon.
I work at BCU in the Interactive Cultures research team:
http://www.interactivecultures.org

Find out more about me with this lovely CV:
http://www.linkedin.com/in/jonhickman

Nov 5 / 3:13pm

We work for them.

Members of the popular careers website Guardian Jobs recently received an email notification that the website had been hacked. Members' personal details had been stolen by the hackers, with the breach affecting members who were currently engaged in job searching as well as those whose job search may have ended quite some time ago. I'm one of the latter members. My data has been compromised, and I'm angry.

The email notification outlines the nature of the security breach as well as steps that members can take to protect themselves from malicious use of the data. Read that again: steps that members can take to protect themselves from malicious use of the data.

The Guardian have lost my data. Now I need to fix it for them. 

That doesn't sound right, does it? I'm a customer of the Guardian. They should be looking out for my interests and serving me by fixing this problem, shouldn't they?

Well this is not strictly true. Most commercial news businesses do not sell news: they sell audiences to advertisers. Readers aren't customers but products, packaged by the news that they read into an audience and sold as a job lot according to their demographic profile and lifestyle choices. Guardian Jobs, a 21st century classifieds section, doesn't sell advertising space: it sells the attention of desirable job applicants to recruiters. The Guardian's product hasn't been broken by their security breach as their real customers, the advertisers, are safe. The Guardian doesn't have a financial relationship with me or its thousands of members, so they see little incentive in serving our needs. It's doubtful they would ask paying customers to contact their bank, check their credit file, or register themselves on a list of persons at risk: they'd do that for them as part of the service. But I'm not the Guardian's customer: I'm their product, I'm a resource, I work for them.

I was surprised that this incident has passed with so little comment. Guardian Jobs must have many thousands of members, and this security breach could be affecting them all in a very real way, yet I haven't seen much in the way of a backlash. Twitter should be out in force decrying this failure in the website's duty of care. Questions should be asked of the Guardian's response which puts the onus on individual consumers. Instead: nothing.

How, in these times of consumer activism and online protest has this passed uncommented? Given the pressures of the marketplace, why do The Guardian not have to work hard to keep in favour with their audience?

Perhaps even in this digital age the old myths of the mainstream news media still hold true today: we work for them, all the while thinking we are the customer when in fact we're the product.
Loading mentions Retweet

Comments (2)

Nov 3 / 7:52am

Who does the most social media? Some data. Maybe.

I keep hearing how great Birmingham is at blogging and social media. That's a subjective thing and anyone can say it but I also keep hearing people saying or suggesting we do it the best, we do it the most, and that we're at the centre of it. That's a bit more problematic and I keep saying we need data.

Jason Navon tweeted me about this:

@jonhickman re claim the we do more social media in Brum - evidence in this report doesn't support it: http://bit.ly/1U4e4L #bigdebate

I've only skimmed the report so far (embedded below from scribd), but I'm sure some keen eyes will have concerns over the overall design of their survey and will want to ask what measures are being used to determine if a blog "is highly regarded by other, relevant influential sites". Scholars of network theory might like to ask if the personal networks of the London-based authors lead to a skew of influence to London. We might be concerned too about unevidenced assertions such as:

Consumers who originally used forums and chatrooms as discussion shops in the early days of online communities have graduated seamlessly to writing or consuming blogs on issues close to their hearts (p.6)

I'm pretty sure I've read literature and seen conference papers that suggest the forum is alive and well, so this doesn't make sense. If there's some evidence I'd love to see it. We might also wonder what the value is of a stat such as "London has the highest share of Twitter users in
the UK with 11%". What does that mean relative to city size?

Inevitably my main concerns about the whole thing will be about not the data, but the discourse. This is written from a marketing and communications position, and is measuring things relevant to that audience. That is fine, but it is presented as empircal and conclusive data about social media. In fact it's an interesting attempt to explain the blogging ecosystem for predominantly London based PR and marketing organisations. It's done that job pretty well, so it should be pleased with itself. It shouldn't pretend to be something else.

I still need to get my data.

Social Media Insight 2009 Low-res

(obtained from http://socialmedialibrary.co.uk/index.php?option=com_report_left&Itemid=57 - there is no copyright notice on the document so Im assuming it's OK to embed)

Loading mentions Retweet
Filed under  //  birmingham   masocialmedia   socialmedia   stats  

Comments (0)

Oct 7 / 11:05am

Just in case an "online interactive website" is difficult for you

Michael Grimes retweeted a link to the North Wales Pioneer today, who are reporting on social media policies at Conwy Council. The way the article discusses blogging (or "internet blogging" as they would say) suggests the newspaper or its readers are not all that comfortable with the Internet. Perhaps this is why they have included a "presenter" that explains their online presence to the wary web surfer. Quite the kitschest thing I have seen for a while. Not sure it will catch on.

In case it's experimental and they pull it before you read this, here's a video capture:

(download)

Loading mentions Retweet

Comments (4)

Sep 25 / 3:46am

Thank you for coming to #bsmc

(download)

BCU sponsored the social media café so it fell to me and Paul Bradshaw to say thank you.

Loading mentions Retweet
Filed under  //  bsmc   masocialmedia  

Comments (1)

Sep 20 / 12:16pm

How I use Twitter

Firstly, credit where credit's due, I have based this on Michael Grimes's Twitter Following Policy (I have lifted a lot of it, I'm sure Mike won't mind: he's a lovely man, please read his blog).

How I use Twitter

I follow a lot of people, possibly too many. I've developed my own ways of making Twitter work for me, so really I'm fine and generally coping pretty well. I use Tweetdeck when I'm on my computer and I use this to segment my Twitter followers into my close friends and colleagues, my students, and everyone else. That means I won't catch everything you say unless you're a close colleague or friend.

What I Tweet about

I tweet about my work and some things that I do in my private life, but I'm more private than you might think from my Tweets. I do chat a lot with people I know, most of whom live in Birmingham, so some of my tweets are a bit cliquey, and irreverant too. You'll only see these tweets if you follow my friends too, or if you're looking at my public profile. Again, don't judge me too much by silly in jokes I'm having with friends, there's some pearls in there somewhere I promise.

My Followers

Please don't judge me by my followers. There's a lot of spam accounts in here. I turned off email updates months ago, and I have stopped trying to tidy this up. So please look at who I'm talking to, not who claims to be following me.

Please say "hello"

As I turned off email notfications I have no idea tha you're following me until you say "hello" with an @reply, so that's a nice way to show me you're there. Who knows, we might get on.

Following back

If you follow me, thank you: I hope you enjoy what you see. If I don’t follow you back it’s because I’m struggling with what I’ve got and don’t want to add to it. It also probably means that you don’t fit the profile of who I want to follow at the moment, but that is entirely arbitrary on my part and not at all a reflection of your tweets: and it may well change in your favour at some point.

Unfollowing

I’ve tried very hard not to stop following people, but at some point I feel it will be inevitable. I occasionaly do try to cut back. If I do unfollow you it is very probably nothing that you have said. Ignore Qwitter, if you use it (Qwitter’s a service that alerts you when people stop following you and tells them which message pre-empted it). If I stop following you it’s simply down to my capacity to stay engaged with other people: please don’t let Qwitter make you think I took umbrage at something you said!

Blocking

If I block you it’s because you’ve followed me purely to promote your product or service with no intention of informing or engaging, and you are very probably a spammer. Take the hint and go away.

Students

Please think carefully about how you talk to staff on Twitter. It's not the place to ask big questions about your course or your life. We have tutorials for that, and email is a bit more private. Do @ reply me so I know who you are, I will follow you, but if we have only just met it's worth pointing out that you're one of our students: remember we're getting several hundred people in an intake at BCU so it's hard for me to know who's who! Oh, and also try to come up with a professional Twitter name.

Sorry if this all seems odd or a bit  Do keep chatting to me though, and do chat to my friends. They're lovely people.

Loading mentions Retweet
Filed under  //  twitter  

Comments (0)

Sep 3 / 11:54pm

The meek shall inherit the earth?

Well, as Monty Python pointed out, the meek have had a hell of a time*. 

I had a thought last night about newspaper pay walls. It's a very lazy thought, and I'm jumping to conclusions (hence why this is on my personal blog and not http://www.interactivecultures.org or http://www.masocialmedia.com).
 
It's a jump to conclusions matt! - If you don't get this you need to watch Mike Judge's movie 'Office Space' - the image is CC licensed

The conclusion I'm jumping to is about the meek. Or more specifically, readers of The Guardian. Looks like they get to inherit the earth pretty soon, and it's all thanks to Rupert Murdoch. Well, I say the earth, that's a bit strong. But the meek will get to win the battle for ideas, and The Guardian will represent the mainstream common sense thinking of the UK. Here's how we can jump to that conclusion in three easy steps:

  1. News Corporation has its sights fixed on putting all of their content behind a paywall, and are intent on dragging the rest of the industry in behind them (see this and so many other blogs on the subject or just read James Murdoch's speech to the Edinburgh TV Festival).
  2. The Guardian will not put their online content behind a pay wall. In the 30th August 2009 Media Talk podcast from The Guardian a hung over (she hints she's still tipsy) Emily Bell is asked outright about putting content behind a paywall and she answers quite strongly: "No, it's a stupid idea!" (11:45 in)
  3. News Corporation's sudden thrust towards paid content flies in the face of the other great media business ideology of our time (and by our time I mean, this summer): Free. Everyone's been talking about Free for a number of years, and Chris Anderson has distilled all that thought into a book called Free where he says "Free" nearly every other word (and if you listen to the free Free audiobook, you can hear him pronounce the capital letter every time he says it!). 

If you're Andersonian in thought, then the logical end point of a free to consumer Guardian and BBC versus a charge to consumer everything else will be that the only voices being heard are The Guardian and The BBCDo you remember the Yes Minister speech on who reads which newspapers? If you don't remind yourself of what they said:

If Anderson's right, and if News Corp and Guardian Media stick to their guns that speech will be a lot shorter:

"The Guardian is read by everybody, and the rest of the media companies closed"

Even though a meek Britain fits my personal worldview and politics quite nicely, I'm not sure how comfortable I am with pluralism committing hara-kiri so spectacularly. 
If you want a more thoughtful discussion on this, try my colleague Paul Bradshaw's blog: here's his take on paywalls.

----------

* The cheesmakers are also quite blessed see:


Loading mentions Retweet
Filed under  //  free   journalism   news  

Comments (0)

Sep 3 / 6:44am

Civic Life Online: Learning How Digital Media Can Engage Youth

Hyperlinks to chapters from
Civic Life Online: Learning How Digital Media Can Engage Youth

The content is free, but some people were having problems getting the page to load yesterday

Foreword  
Mizuko Ito, Cathy Davidson, Henry Jenkins, Carol Lee, Michael Eisenberg, Joanne Weiss
Civic Life Online: Learning How Digital Media Can Engage Youth: vii–ix.
First Page | PDF (42 KB) | PDF Plus (43 KB) 
Changing Citizenship in the Digital Age  
W. Lance Bennett
Civic Life Online: Learning How Digital Media Can Engage Youth: 1–24.
Abstract | PDF (149 KB) | PDF Plus (149 KB) 
Youth and Digital Democracy: Intersections of Practice, Policy, and the Marketplace  
Kathryn C. Montgomery
Civic Life Online: Learning How Digital Media Can Engage Youth: 25–49.
Abstract | PDF (162 KB) | PDF Plus (162 KB) 
Not Your Father's Internet: The Generation Gap in Online Politics  
Michael Xenos, Kirsten Foot
Civic Life Online: Learning How Digital Media Can Engage Youth: 51–70.
Abstract | PDF (135 KB) | PDF Plus (135 KB) 
Contesting Cultural Control: Youth Culture and Online Petitioning  
Jennifer Earl, Alan Schussman
Civic Life Online: Learning How Digital Media Can Engage Youth: 71–95.
Abstract | PDF (178 KB) | PDF Plus (184 KB) 
Using Participatory Media and Public Voice to Encourage Civic Engagement  
Howard Rheingold
Civic Life Online: Learning How Digital Media Can Engage Youth: 97–118.
Abstract | PDF (145 KB) | PDF Plus (146 KB) 
A Public Voice for Youth: The Audience Problem in Digital Media and Civic Education  
Peter Levine
Civic Life Online: Learning How Digital Media Can Engage Youth: 119–138.
Abstract | PDF (138 KB) | PDF Plus (139 KB) 
Civic Identities, Online Technologies: From Designing Civics Curriculum to Supporting Civic Experiences  
Marina Umaschi Bers
Civic Life Online: Learning How Digital Media Can Engage Youth: 139–159.
Abstract | PDF (363 KB) | PDF Plus (238 KB) 
Our Space: Online Civic Engagement Tools for Youth  
Kate Raynes-Goldie, Luke Walker
Civic Life Online: Learning How Digital Media Can Engage Youth: 161–188.
Abstract | PDF (795 KB) | PDF Plus (429 KB) 
Doing IT for Themselves: Management versus Autonomy in Youth E-Citizenship  
Stephen Coleman
Civic Life Online: Learning How Digital Media Can Engage Youth: 189–206.
Abstract | PDF (119 KB) | PDF Plus (120 KB) 

 

Jon Hickman
Lecturer in Interactive Cultures, Degree Leader Web & New Media

Interactive Cultures Research Centre
Birmingham School of Media
Birmingham City University

Tel: +44 (0) 121 331 7280
Loading mentions Retweet

Comments (0)

Sep 1 / 3:36pm

Empty shops into art galleries, Erdington

This summer my local community arts group have taken over a disused supermarket to create a gallery and workshop space. I've heard a lot about pop-up exhibitions, and indeed there have been some Birmingham folk talking about doing some on Twitter. I get the impression that these tend to be fairly high brow affairs, something more like a traditional curated space just in a temporary building. Erdington Arts Forum's pop-up, which is located in a former Summerfield, is much more collaborative and community focussed than this. I visited it with Leonardo Morgado who has been several times over the summer. He reflected that there was something new every time he went. I can see why. Even at the end of the day somebody is always creating something new, and artists are on hand to not just talk about their work but get you involved.
The work covers a lot of media and forms: still life painting, portraiture, abstracts, written word, installation etc., and makes excellent use of the space. The basement installation is a good example of this - it takes advantage of a found hole in the floor to link the upstairs and basement, with a very different impression created in each space but a cohesive narrative between the two.
We both took part in a collaborative writing project where we challenged to write a three-minute short story, and chatted to some of the Erdington Arts team. The space was being provided free of charge by the landlord, who was also covering rent and insurance. Insurance is often the biggest barrier to these sorts of projects. Materials were expensive, especially as they were encouraging the public to have a go, and this was funded through donations. The place had served a lot of local kids who had enjoyed being able to get involved with arts projects; the team felt they'd done their bit to relieve summer holiday boredom, which no doubt would please local politicians and youth workers.
The space is due to shut on Thursday 3rd September. If you haven't been yet, do go along, and do try your hand at writing a three minute story. It's not easy, but it's a lot of fun.

       
Click here to download:
Empty_shops_into_art_galleries.zip (1829 KB)

Loading mentions Retweet
Filed under  //  arts   community   northbrum  

Comments (0)

Jul 15 / 1:54pm

Talking of bleak and Torchwood...

This is from my friend Toby, over on Facebook, in response to my tweet / status update on how bleak Torchwood was:

What was bleak about Touchwood ?

We can only dream of a Britain where corrupt evil government officials almost literally do the honourable thing and fall on their swords....rather than the innocents who expose their lies ...,

Where the government can overnight organise, TO THE MINUTE coordinated public transport for tens of thousands of people .... I mean have been on a train lately ? .... ... Read more

Where the police are willing to fight the army in the streets for the sake of the children .... rather than people caught up in a protest against global capitalism ....

Where the public are willing to beleive the government about both a national emergency AND the safety of a mass childhood vaccination .....
Loading mentions Retweet

Comments (0)

May 31 / 3:44am

Spymaster spoofing

I'm not really sure I care too much about Spymaster either way. I know a lot of people are enjoying it and others are really angry about it. Probably the closer you are to an early majority or later adopter of Twitter the more likely you are to like it.

Anyway, I half signed up for the service, and bottled it when I realised it wanted to send Tweets like "I've just bought an AK-47" on my behalf (as a lot of my Tweets are related to my work at BCU, I have to be a little bit careful, and some people who stumble upon me might not get the basis of these claims).

As a result of being on the beta list, I keep getting odd @ replies that my Twitter buddies have tried to kill me. So as a bit of fun I've decided to start tweeting random spoofs at them and sending them to this page.

Feel free to use this page in your own spymaster spoofs

Loading mentions Retweet

Comments (2)